Some time again, we put collectively a information on the perfect and quickest methods to contact Uber customer support when drivers or riders wanted assist.
After placing collectively that information, one of the requested questions we received was if there was an Uber cellphone quantity that supplied stay assist and drawback decision.
We’ve received excellent news: Uber simply rolled out 24/7 cellphone help, and now help reps are only a name away.
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The cellphone help program, based mostly on the Uber driver app, is a part of the corporate’s current 180 Days of Change initiative that improves the driving expertise for Companions and riders.
Uber has been lately testing a cellphone quantity in sure markets equivalent to New York Metropolis, Chicago, San Francisco, and Los Angeles, which we assume was to work out the bugs and discover an environment friendly resolution earlier than going stay throughout the US with this system.
Drivers received an e mail on October 17 asserting this system, which included a hyperlink to the official announcement on their company web site.
In accordance with the announcement on their web site,
We’ve heard from driver-partners in every single place that you simply’d like the choice of contacting us by cellphone everytime you need assistance or have a query about driving with Uber.
We need to be there for you—whether or not you’re on the highway or off. So because of your suggestions, we’re introducing 24/7 cellphone help.
Now you can communicate instantly with educated brokers proper over the cellphone. Whether or not you have got a query about your account or need to report an incident, we’ll be prepared to assist—24/7.
To talk with an agent, simply go to the Assist tab of your Uber Driver app and discover the blue cellphone icon.
As of proper now, it seems that this system is simply out there to drivers.
Because the cellphone help is throughout the driver app, we’ve good cause to consider that there’s not a cellphone quantity for riders, a minimum of not but.
If we discover a help cellphone quantity for riders, we’ll replace it with all the data you’ll want to know.
How It Works , The 24/7 cellphone help is straightforward to make use of and the method of initiating a name may be very easy.
First, open the Companion app that you simply use to drive with.
Then, navigate to the “Account” tab.
Faucet “Assist” throughout the menu that seems.
From there, a popup will seem in your display screen, prompting you to provoke a name to help.
From there, a popup will seem in your display screen, prompting you to provoke a name to help.
Faucet the “Name Assist” button on the popup display screen, and a name shall be began,
What You Can Get Assist With , This technique for drivers to contact help has been established to permit fast and accessible drawback resolutions.
Drivers utilizing this quantity can get help with:
- Fast fare fixes
- Doc opinions
- Car necessities
- In-person scheduling assist
- Issues throughout a visit
- Way more!
Whereas the customer support assist heart is out there to help drivers 24/7, we suggest solely utilizing the quantity for crucial points or issues which are laborious to elucidate over e mail or by way of Uber’s in-app help.
Many drivers could disagree, however I recommend utilizing this quantity sparingly. Why? Effectively, if drivers begin abusing this system, it would lead to longer wait instances for drivers that legitimately need assistance.
Uber is doing their half to enhance the driving force expertise, so I like to recommend drivers do their half to make this launch nearly as good as potential.
Be aware additionally that if you happen to need assistance with safety-related points, you’ll be able to contact Uber’s critical safety response lin.
The Takeaway , I believe the cellphone help program is a superb step for the corporate to fix their relations with drivers.
Whereas I haven’t personally used the quantity (I haven’t had an issue that wanted a decision lately), I believe drivers will discover it straightforward, environment friendly, and an effective way to unravel issues.
I believe if the launch of phone-based driver help goes effectively, they’ll scale up and work out a solution to launch help for riders too. Within the meantime, riders can at all times go to assist.uber.com or contact the customer support team from throughout the Uber app to obtain 24/7 help.
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